Our services

CUSTOMER SUPPORT

We offer the best solutions in:

FieldWork

We conduct all types of fieldwork (home/office, in-store, CLT, and clinics) for quantitative and qualitative projects, using a variety of approach methods: in-person, online, and over the phone. Samples can be composed of intercepts, panels, lists, prior recruitment, and/or referrals.*


* Prior recruitment is conducted by recruiters and 100% verified by the internal team, before formalizing the invitation to participate in the study.

Audit and quality control

We are rigorous, we exceed ISO recommendations and we verify at least 50% of our interviews.

Support for product testing, based on online recruitment via consumer panels

Storage and distribution of products (all types, including sensitive and refrigerated);

Assessment of sample conditions;

Storage and handling planning (we analyze: temperature control, risks of cross-contamination and/or environmental contamination);

We conduct performance tests and analyses to determine the most appropriate packaging, ensuring product integrity at every stage—from arrival at the office to final delivery to study participants.

Control of product deliveries to participants via triple check:

electronic receipt

random telephone audit of 30% and

daily inventories to control the entry and exit of products.

General support



Critical reading and improvement of questionnaires, scripts and links.

Interface with moderators and programmers to make adjustments to scripts and/or electronic questionnaires.

Filter development.

Team training with or without the client's presence.

Incentive payment management.

Support in the acquisition of products and materials necessary for studies.

Our dedication is intense - we believe that our success directly depends on the success of our clients.

We have served Consumer Insight and implemented NielsenIQ and Motorola/Lenovo studies for over twenty years, developing highly complex projects, always guided by the following values:



Diversity


We value and respect diversity in all our relationships.

Proactivity

Constant search for the best solutions.

Empathy

We understand needs, respect, support and work for everyone's success.

Integrity

We operate according to the following principle: What do you do when no one is looking? We act with integrity, transparency, and honesty.

Retrô Research is a market research agency that looks to the future, but honors the past!

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